Frequently Asked Questions

General Questions

Do you ship outside the U.S.?
No, we do not ship outside of the U.S., however, if you would like to find a distributor near you, please email infoweb@farouk.com. Also visit https://chi.com/shipping/ for more info.
Who can I contact for a return or exchange?

Please contact customer service for exchanges through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.

Can I cancel or change my order?
Yes!

Need to modify your chi.com order? Changed your mind and want to cancel it? We’ve got you covered. While we may not be able to make every change to your recent order, you can simply cancel your order within approximately 30 minutes* of the time you placed it and create a new order with all of the changes you need to make.

*The 30-minute grace period doesn’t apply to orders with Buy Online, Same Day Delivery orders.

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